Refund policy

Return Policy – Plantlovers.eu

We want you to be happy with every plant you receive! 🌱
Plants are living beings, and their health depends greatly on how they are treated once they arrive in your care.
While we do our very best to send out strong, healthy plants, a successful plant journey is always a team effort — from our greenhouse to your home.

Below you’ll find everything you need to know about plant care, returns, and refunds.

🌿 Before You Buy

Please keep the following in mind before placing your order:

Research:
Make sure to check the care requirements of your chosen plant(s).
Light, humidity, and watering needs can vary greatly between species.

Acclimation:
Your plant may go through an adjustment period after delivery or during seasonal changes.
Some yellowing leaves or minor leaf drop are completely normal signs of acclimation.

Environment:
Avoid placing plants near radiators, heaters, or AC units.
Sudden temperature changes or drafts can stress plants and affect their health.

Need help?
Visit our Tips & Tricks page or email us at info@plantlovers.eu for advice.

🔄 Returns

We offer a 10-day guarantee on all plants for serious issues such as pests, diseases, or significant damage beyond normal transit stress.

To be eligible for a return, please ensure that:

  1. The plant is still in its original pot and substrate.

  2. It has not been repotted or altered in any way.

  3. You contact us within 10 days of delivery at info@plantlovers.eu, including clear photos of the issue.

  4. The plant is returned in its original packaging to protect it during transit.

Important: Returns cannot be accepted if the plant has been repotted or shipped back in inadequate or improvised packaging.

🚚 What Counts as Normal Transit Stress

Some small imperfections can happen during shipping and are not covered by our guarantee:

  • Minor leaf folds, creases, or edge damage

  • Small or isolated leaf loss

  • Browning on white areas of variegated leaves (common and often unavoidable)

These are normal and temporary, and your plant should recover quickly with proper care.

💶 Refunds & Replacements

Once we receive your claim, we will carefully assess the issue and determine whether the plant was given appropriate care after arrival.

  • Refunds and/or replacements are issued at our discretion.

  • Refunds are always processed in euros (€).

  • We cannot compensate for currency exchange losses.

If a return is approved:

  • The buyer is responsible for securely repacking the plant for return shipping.

  • We cannot accept returns that arrive damaged due to poor packaging.

💌 Need Help with Your Plant?

If you’re concerned about your plant, please don’t wait!
Email us at info@plantlovers.eu and include clear photos.
We’re happy to offer guidance to give your plant the best chance to thrive.

Tip: Reaching out quickly helps us determine if the issue is related to shipping stress or care conditions — and gives us the best chance to help you resolve it.

Key Takeaways

  • You have 10 days from delivery to report serious issues.

  • Plants must remain in original pot and substrate, and original packaging must be used for returns.

  • Minor cosmetic imperfections are normal and not covered by the guarantee.

  • Refunds are in euros (€), and exchange rate differences cannot be refunded.

  • Questions? Email us at info@plantlovers.eu.