Frequently asked questions

Plantlovers.eu – Frequently Asked Questions

Welcome to our FAQ! 🌱

Here you’ll find answers to the most common questions about ordering, shipping, payments, returns, and more.

We want your experience to be as smooth as possible — whether you’re a first-time visitor or a loyal Plantlover.
If you can’t find the answer you’re looking for, don’t worry!
Just send us an email at info@plantlovers.eu and we’ll be happy to help.

Summary of Key Points

  • Orders are shipped on Mondays and Tuesdays (sometimes Wednesday for Benelux).

  • Free shipping from €150 to most EU countries.

  • Lower free shipping threshold (€99) for Benelux, France, and Germany.

  • Transparent rates and delivery times listed above.

  • Track your order via the tracking email once it’s ready to ship.

  • Questions? Contact us at info@plantlovers.eu.

Ordering & Payments

How can I order your plants?

You can order our plants directly through our webshop.
Simply add your favorite plants to your cart and complete the checkout process.

Need a VAT invoice?
No problem! After placing your order, send an email to info@plantlovers.eu with:

  • Your order number

  • Your VAT details

We’ll send you the invoice by email.

Which payment methods do you accept?

We offer several secure payment options:

  • Credit cards: Visa, Mastercard

  • Debit cards: Maestro, Bancontact, iDEAL

  • Other methods: PayPal, Apple Pay, Google Pay

How can I find out when a plant is restocked?

If the plant you want is out of stock, click the
“Email me when available” button on the product page.

You’ll automatically receive an email as soon as it’s back in stock — first come, first served!

Shipping & Delivery

When will my order be shipped?

We usually ship orders on Monday or Tuesday to prevent plants from being stuck in a warehouse over the weekend.

  • Benelux orders: If the weather allows, we also ship until Wednesday, as delivery usually takes only 1–2 days.

  • Weather conditions: We check temperatures at both our location and yours. If it’s too hot or too cold, we may delay shipping to protect your plants.

Need your order urgently or have special requests?
Email us at info@plantlovers.eu and we’ll try to help.

Shipping rates & delivery times

The shipping cost depends on your location and the total order amount.
You’ll always see the exact amount during checkout, before confirming your order.

Free shipping:
Orders over €150 are shipped free of charge to most EU countries.

Benelux and neighboring countries have a lower free shipping threshold — see details below.

Zone / Country Delivery Time (business days) Shipping Cost
Benelux 🇧🇪 🇱🇺 🇳🇱
Belgium, Luxembourg, Netherlands		 1 day €7.50 for orders under €99
Free from €99
Neighboring countries 🇫🇷 🇩🇪
France, Germany		 1–3 days €10.00 for orders under €99
Free from €99
Europe 🇮🇹 🇪🇸 🇵🇹 🇭🇷 🇸🇮 🇨🇿 🇭🇺 🇸🇰
Italy, Spain, Portugal, Croatia, Slovenia, Czech Republic, Hungary, Slovakia		 2–5 days €17.00 for orders under €150
Free from €150
Eastern Europe & Scandinavia 🇪🇪 🇱🇻 🇱🇹 🇫🇮 🇸🇪 🇩🇰 🇵🇱 🇷🇴 🇧🇬 🇬🇷
Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Romania, Bulgaria, Greece		 2–6 days €25.00 for orders under €150
Free from €150
Bosnia 🇧🇦 5–6 days €30.00

Note: Delivery times are estimates and may vary due to weather, holidays, or courier delays.

Do you ship outside of the EU?

No, we only ship within the EU to selected countries.

Some EU countries, such as Malta or very remote areas, are excluded because:

  • Transit times are too long for the plants to survive

  • Customs delays can harm plant quality

Returns & Refunds

Do you have a return policy?

Yes!
You can read our full return and refund policy here.

Important note:
Because plants are living products, we handle returns carefully to ensure both customer satisfaction and plant health.

B2B & Wholesale

Do you sell to businesses or retailers?

Our webshop Plantlovers.eu is focused on direct sales to individual customers. 🌱

Our parent company, Kwekerij Dirk Mermans, supplies plants to wholesalers across Europe.
While we don’t sell directly to retailers, you can find our plants via resellers such as:

Waterdrinker, Nieuwkoop, Gimall, Floreac, Koberg, Grow Design, and others.

Some wholesale customers purchase via Royal Flora Holland.
If you want to buy through this platform, you’ll need a Royal Flora Holland account.
Please contact them directly for membership information.

Contact

How can I contact you?

The best way to reach us is by email: info@plantlovers.eu

To help us assist you faster, please include:

  • Your order number (if your question is about an order)

  • Photos if you’re reporting a problem with a plant

Response times:
We are a small team and aim to reply within 5 working days.
Emails are answered Monday to Friday — not during weekends.

Thank you for your patience and understanding! 💚

Extra Questions

Can I visit your nursery?

Our nursery is not open to the public on a daily basis.
We do organize special events, such as Plantlovers Day, where you can visit, attend workshops, and shop our plants in person.

Follow us on Instagram or subscribe to our newsletter to stay informed about upcoming events.

Do you ship to Malta?

Unfortunately, we cannot ship to Malta.
The shipping costs are very high and customs procedures cause long delays, which can harm the plants.