Frequently asked questions
You can order our plants through the webshop.
If you need a VAT invoice we can provide one after purchase.
Please send us an email infoéplantlovers.eu with your order number and VAT details.
If you are a large shop/reseller you can contact our wholesale responsible at firstname.lastname@example.org
Most orders are shipped on the first Monday or Tuesday after your purchase. We do this to avoid the plants being stuck in a warehouse over the weekend.
If temperatures are favourable, we ship Benelux orders until Wednesday as shipping within Benelux only takes1 or 2 days.
We always take into account the temperatures at our end and yours, and consider how strong the plant itself is. When it is too cold or too hot we will postpone shipment until conditions are better.
If you need to get your order urgently or if you are worried, please contact us: email@example.com
The shipping cost depends on where we have to send the package and the total value of the order. The shipping cost is calculated upon checkout.
Once your order has been shipped, these are the shipping delays for the different countries are (in business days)
Austria: 2-3 days
Belgium: 1 day
Bosnia: 5-6 days
Bulgaria: 4 days
Croatia: 3 days
Czech republic: 3-4 days
Denmark: 2 days
Germany: 1-3 days
Estonia: 3-4 days
Finland: 3-4 days
France: 2-3 days
Greece: 5-6 days
Hungary: 3-4 days
Ireland: 3 days
Italy: 2-4 days
Latvia: 3-4 days
Lithuania: 3-4 days
Luxemburg: 1 day
Netherlands: 1 day
Poland: 3-5 days
Portugal: 3-5 days
Romania: 3-5 days
Slovenia: 2-3 days
Slowakia: 2-3 days
Spain: 3-5 days
Sweden: 2-3 days
We accept the follinwg payment methods:
Credit cards: Visa, Mastercard
Debet cards: maestro, Bancontact and Ideal banking
Other payment methods: Paypal, Apple Pay, Google Pay
As soon as the shipping label for your order is created, you will receive an automated email with the tracking info.
Your order is usually shipped on the next Monday or Tuesday after you've placed your order.
You will receive a shipping update when your order reaches the first depot of our courier.
No, at the moment we only ship to selected countries within the EU.
Some countries within the EU are excluded because of their distance from our warehouse in Belgium.
The plants would not survive the long transit times.
Suscribe to the product notification list by clicking on the "Email me when available" button.
This will trigger an automated email when the product is back in stock.
The best way to contact us, is through email: firstname.lastname@example.org
If your question is about an existing order, please make sure to mention your order number.
We are a small team and aim to answer your emails within 5 working days.
We work from Monday to Friday, emails are not answered during the weekend. Thank you for understanding!
Each category is a spectrum when it comes to the amount of variegation.
Highly variegated: lots of white, for more experienced plantparents, make sure you can provide these plants with plenty of light
Optimally variegated: still with beautiful variegation patterns, but less demanding than the highly variegated ones.
Lesser variegated: these are the safest choice when you don't have a lot of experience with houseplants and want to get a variegated plant at a steal. We guarantee that there is enough potential for future variegation in the stem.
We assign each plant with care to one of the categories.The plants in the pictures of the category are an indication of what to expect.